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Ramen Noodles

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Terms and Conditions

Important notice:
ORDERING

All orders, once confirmed, are final and cannot be modified.

 

Please refer to the Shop the Menu section on the website to review items available for ordering.

 

If you would like to know the areas where we can deliver, kindly see them here.

 

All orders are subject to 10% service charge. We charge a flat fee of P150 for delivery orders.

 

For Senior Citizens, PWDs, and Diplomats who would like to avail of their privileges, please call us at these numbers so we can process your order with the appropriate discount:

 

North Hub : +63 917 502 0894

South Hub : +63 917 836 2700

Cebu Hub : +63 917 802 8425

Delivery

All Nippon Hasha, Inc. (NHI) delivery orders will be delivered within 4-6 hours from the confirmation of order.

 

Cut-off for delivery orders is at 1:00PM daily. All orders made after 1:00PM will be processed the next day.

 

Buildings & Condominiums: We will drop-off the order in a specific location, such as the building reception or lobby guard, if allowed.

 

Exclusive Villages and Subdivisions: As some homeowners associations no longer allow entry for door to door delivery, you might have to meet us for the pickup at the gate of your village or subdivision.

 

Delivery orders are subject to 10% Service Charge. 

Pick Up

For reasons of expediency, we encourage everyone to use the Pick Up option as we have a limited number of riders. Unscheduled same-day pick-up is allowed in any of our Manila branches from 10am-9pm and Cebu from 10am-9pm.


Pre-scheduled orders can be picked up at any of the specified branches during the checkout process. 

Pick up may be done personally by the customer, or through a booked and paid for service to be arranged by the customer as well. 


Pick up orders are also subject to 10% Service Charge. 

Pick-up schedule:

  • Makati: Mendokoro Ramenba
    • GF V Corp Building Soliman Salcedo Makati City
      • Pick-up schedule is between 10am – 9pm
  • Alabang: Mendokoro Ramenba Alabang
    • Pick-up schedule is between 10am – 9pm
  • BGC: Mendokoro Ramenba
    • GF Icon Plaza, RCBC Building, 26th St, Taguig, 1630 Metro Manila
      • Pick-up schedule is between 10am – 9pm
  • Cebu: Ramen Yushoken
    • Oakridge Business Center AS Fortuna Banilad Mandaue
    • Pick-up schedule is between:
      • Monday to Thurs: 10:00am – 8:30pm
      • Friday to Sunday: 10:00am – 10:30pm
  • Alabang: Ramen Yushoken
    •  Molito Commercial Complex, Alabang, Muntinlupa, 1781
      • Pick-up schedule is between: 10am – 9pm
ORDER CONFIRMATION

The Order Confirmation will be sent in the form of email or SMS. It is an acknowledgment and record of the agreement to deliver and pickup the products ordered and within the delivery and pickup period specified therein.

 

For orders paid using the online payment system, confirmation of order is done upon verification of the receipt of payment.



In the event of a product unavailability, verification with the customer  shall be done via a phone call to offer a reasonable substitute (if needed) and/or confirm information.

 

Customers need to provide the correct delivery address, email address, special instructions and contact number when ordering to avoid any discrepancy or delays in delivery. 

 

The security of your account is your responsibility. Should it be used by another person, transactions are still considered valid and subject to the same terms and conditions. 

ACCOUNT CREATION

Your registration with our website means that you have agreed to provide your personal information, which NHI shall treat with utmost confidentiality. 

 

Please nominate a secured password for your account and keep it confidential. Should you believe that your password has been compromised, kindly change your password immediately. NHI reserves the right to suspend your registration should you breach any of these Terms and Conditions.

 

These Terms and Conditions shall apply to all orders of NHI products, the agreement to which will be considered as an offer to purchase the products in accordance with the said terms.

 

DELIVERY TIME

NHI shall deliver your Order to the delivery address you have provided. The delivery time we provide is only an estimate and Orders may arrive earlier or later, depending on numerous factors, such as but not limited to traffic situations. 

 

Upon placement of an Order, please ensure that you or someone will receive the Order at the delivery location provided.



DISPUTE SETTLEMENT

You understand and agree that any dispute arising from these Terms and Conditions shall be submitted to the proper courts of Makati City, Philippines. All other venues are hereby expressly excluded. 

REFUNDS

In the unforeseeable case wherein the product is paid for and is proven to not meet our expectations, please let us know at: 

 

North Hub : +63 917 502 0894

South Hub : +63 917 836 2700

Cebu Hub : +63 917 802 8425

ON UNSUCCESSFUL OR FAILED DELIVERIES

In cases of unsuccessful or failed deliveries for reasons such as, but not limited to, the following:

 

  • Recipient cannot be reached;
  • Inability to contact the customer through the phone number provided, despite attempts by the delivery personnel;
  • Inability of our riders to fulfill the order due to insufficient logistical/roads 
  • Absence of reasonable or secure location to leave the ordered items; 
  • No-show cancellations; if you remain uncontactable or fail to receive the order, whether personally or through a representative, within 15-minutes from the time the Order arrives at the delivery address given.

 

NHI reserves the right to cancel the Order without refund or any other recourse to you. 

 

NHI reserves the right to cancel any order and/or suspend, deactivate or terminate your NHI account in its sole discretion if it reasonably detects fraudulent behaviour or activity associated with your account and/or with your Order.

WRONG ORDER, MISSING ITEMS, DEFECTIVE GOODS

Should you discover that there are issues upon receipt of your Order, kindly contact our Customer Support immediately at: 

 

North Hub : +63 917 502 0894

South Hub : +63 917 836 2700

Cebu Hub : +63 917 802 8425

 

In some cases, Ramen Yushoken and Mendokoro Ramenba may request for photographic proof and/or additional information to properly investigate the issue with your Order. Should the restaurant determine that the products you received are not of satisfactory condition or quality, compensation for your Order or parts of your Order will be provided, depending on the situation.

Order pick-up

NHI agrees to hold the order for you at the store premises for no more than a reasonable period of 30 minutes from Collection Time.  NHI shall not be obliged to provide the Order to you if you fail to pick up within the Holding time.

 

In the event of unreasonable delay in pick up attributable to you, you shall bear the risk of any damage, loss of Goods, or any deterioration in quality or change in the condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to any refund or replacement of the Goods. You shall be responsible for inspecting the Goods/Order upon pick-up and shall report any issues and/or defects immediately before leaving the Restaurant’s premises.

PAYMENTS

The transaction amount will be deducted from your account upon the confirmation and check out of your Order. 

 

You must ensure that you have sufficient funds in your debit, paypal, or credit card account to cover the payment of an order.

 

Payment can be done via Paypal, Debit Card, or Credit Card (VISA, Mastercard). Kindly ensure card validity, should you choose to pay via Credit or Debit Card. NHI reserves the right to cancel your order at any stage should questions arise as to the validity of your Credit or Debit Card.

 

Online Credit Card Payments will be validated before delivery. For the protection of both credit card holders and NHI against fraudulent use of credit, debit and charge cards, the latter reserves the right to refuse delivery if no credentials are presented.

 

By submitting your order details, you are making an offer to purchase the item(s) you have specified in your order form. NHI reserves the right to refuse your offer, should it be necessary upon reasonable grounds.

DISCLAIMER

You are now at a secured page powered by Paynamics Technologies, Inc.

 

Before transaction of a payment, please ensure that all required fields have been properly filled up and submitted.

 

All data and information submitted through this website will be used solely for this transaction and will be kept confidential by NHI. Fraud and other illegal activities will be prosecuted to the fullest extent of the law. 

 

NHI hereby expressly disclaims any and all liability or responsibility whatsoever with respect to the Website you access, including but not limited to on/by the Website, deficiency in services of Paynamics Technologies, Inc., failure/disruption/inability to access the website,  technical errors, loss or theft of data, erroneous submission of data or information, or any virus, malware or phishing attacks, whether or not NHI, or Paynamics Technologies, Inc. or any other party involved in the functioning of the Website or in the services contained therein. 

 

Your usage of the website shall always be subject to compliance with applicable law and regulations, as well as and all the terms and conditions herein. 

LEGAL STATEMENT

This website is operated and managed by NHI. This website is maintained for viewing and ordering of food online. 

 

Access and use of this website signify that you have read and accepted these Terms and Conditions.

 

DISCLAIMERS AND LIMITATION OF LIABILITY

 

By using this website and/or transmitting thereon any Submission(s), you agree to indemnify NIPPONHASHA.COM, their officers, directors, partners, employees, agents, distributors, affiliates, subsidiaries and their related companies for any and all claims, damages, losses and causes of action arising out of your breach or alleged breach of this agreement.

 

The materials on this website shall not be construed to include any express or implied warranty of any kind, except those provided for by law as may be applicable under the circumstances. NIPPONHASHA.COM makes no warranty as to the quality, accuracy, or completeness of any materials on this website and does not warrant that the functions contained on the website will be uninterrupted or error-free, or that defects will be immediately corrected. Mistakes, errors, or oversights brought to NHI’s attention will be corrected as soon as possible and affected customers will be accordingly notified. 

 

All prices quoted are in Philippine Pesos. Product price and availability information are subject to change without notice.

 

The materials provided in this website are strictly for information, ordering, and promotional purposes only. Users may not rely on any information and opinions expressed in it for any other purpose. Neither NIPPONHASHA.COM, nor its officers, directors, partners, employees, agents, distributors, affiliates, subsidiaries and their related companies are responsible or liable for any loss, damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on the NIPPONHASHA.COM website.

 

Information on the website is subject to change without notice. The information should not be relied upon as a substitute for formal advice from the originating bodies or departments of the NIPPONHASHA.COM and its partners. Visitors who rely on this information do so at their own risk.

 

Logos, Photographs & Intellectual Property

 

The names, images, marks, and logos found within the website and identifying NIPPONHASHA.COM are proprietary marks of NHI. Copying and use of the NHI logo or any other NIPPONHASHA.COM – related logos, marks, photographic images or third party logos accessed via this website are not permitted without the prior approval of NHI or its owner. Requests for permission should be directed to the Webmaster. Please inform us who you are, the organization you represent (if any), how and why you wish to use the logo, mark, or any image within the website. Please include your name, address, telephone number, fax number and email address.  Also, please ensure that all information you provide are true and correct. 

 

Virus and Spam Protection

 

NIPPONHASHA.COM makes every effort to test and check material at all stages of production. It is always wise for the user to run an antivirus program on all material downloaded from the internet. NIPPONHASHA.COM shall not be liable or responsible for any loss, disruption, or damage to your data or computer system which may occur while using material from the NIPPONHASHA.COM website. 

 

Goods & Services

 

Any goods or services advertised for sale on this website do not constitute an offer which can be accepted by clicking on the relevant link.

 

No Solicitation

 

The NIPPONHASHA.COM website and the information contained herein do not constitute an offer or a solicitation of an offer for the purchase or sale of any securities.

 

TERMINATION

 

NIPPONHASHA.COM may, in its sole discretion and even without notice, terminate or suspend your access to all or any part of the site for any reason it may deem valid. 

 

In the event this agreement is terminated, the restrictions regarding Materials appearing on the website, the representations and warranties, indemnities and limitations of liabilities set forth in this agreement will survive any such termination.

Privacy policy

Policy Statement

NHI is committed to protecting and respecting your personal data privacy. This Notice explains how we collect, protect, use, and share your information when you access our website and/or apply for or avail of our products and services.

Personal Information

We collect the following personal information when you register your account through the website: 

 

  • First Name
  • Last Name
  • Mobile Number
  • Email Address
  • Delivery Address

Storage

Your personal information shall be retained for as long as the purpose for which it was collected exists, and such other purposes that NHI may introduce from time to time.  It will remain in effect until such time that it is no longer required nor necessary to keep your information for any other legal, regulatory, or business purposes.

Should you decide to discontinue your account, the information will be retained for an additional three (3) years, after which the information shall be properly disposed of and safely deleted, unless otherwise requested by the data subject to be immediately removed from storage. 

 

Sharing of Personal Information

We may share your personal information with our subsidiaries, affiliates, and third parties, under an obligation of confidentiality. Furthermore:

  • We may share the information you have given us with various units within NHI in order to better understand the way our customers respond to our products and services. This will allow us to improve our services and offer you opportunities to obtain other useful products and services of greater value to you;
  • We may share information with our subsidiaries and affiliates to likewise offer you additional products and services that we believe you might find interesting;
  • We may share the information you have given us with third parties that we engage to support us in delivering our products and services to you. These may involve anonymous or aggregated information to help improve our products, services, and content;
  • We may also engage third parties to help us operate our business. These include support in:
    • complying with legal requirements;
    • enforcing our terms of use including, among others, our rights under applicable policies with respect to the products and services that we provide;
    • addressing fraud, security, or technical issues, to respond to an emergency, or in order to protect the rights, property or security of the company, our employees, customers or third parties;
    • carrying out any and all analogous purposes and objectives.

 

Your Rights as Data Subject

In respecting your rights to privacy, you have the right: 

  • to opt out of receiving marketing materials via email or SMS;
  • to opt out of sharing your information with our subsidiaries and affiliates or with other companies that we have business with provided that such information is not essential nor required by applicable laws and regulations in maintaining the products and services that you have availed with us;
  • to tell us to provide you with information that we currently have about you subject to restrictions provided by applicable laws and regulations;
  • to update your information;
  • to rectify or correct information;
  • to have your information deleted or erased; and
  • to communicate with us your concerns relating to how we collect, use, share, protect or dispose of your information.

     

We may charge a fee for processing your request/s for access and/or updates. Such a fee depends on the nature and complexity of your request. Information on the processing fee will be made available to you prior to making the request.

 

Contact Us

For any queries, clarifications, or requests on any aspect of this statement or to provide any feedback that you may have about how we process customer personal information, please call us at these numbers below, during business hours:

North Hub : +63 917 502 0894

South Hub : +63 917 836 2700

Cebu Hub : +63 917 802 8425

 

Changes to Our Privacy Notice

We may modify or amend this Privacy Statement from time to time to keep up with any changes in relevant laws and regulations or on how we collect, use, protect, store, share, or dispose of customer personal information. Any relevant updates will be posted on this website.

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